Troubleshooting
- How do I change the details of a scheduled payment?
- USPS potential check delivery delays during the holidays
- Failed verification of bank account with micro-deposits
- Why was my payment denied?
- I get a message that my payment cannot be processed at this time, what should I do?
- How do I cancel a scheduled payment?
- Resolve a check payment returned by USPS
- Resolve an ACH payment that couldn't be delivered
- Refund an ACH payment that couldn't be delivered
- Resolve an ACH payment that couldn’t be collected
- Errors when making batch payments
- What to do when you accidentally pay an invoice twice or overpay your vendor
- What can I do if the link I sent to my vendor to fill their payment details expired?
- Why you may not be able to add your card
- Void a check that hasn’t been cashed and resend payment