How to contact Melio app support

  • Updated

Anytime you need help or just want to get in touch, you can reach out directly from the Melio app. Here’s how to contact Melio support:

  1. On your home screen, tap the Settings icon in the top right corner.
  2. Tap Support.
  3. Tap Contact support.
  4. Select the type of issue you're having. You’ll see three choices:
    • Payment issue. You must select this if the issue is payment related. 
    • Account issue
    • General feedback
  5. If you choose Payment issue tap Select the payment to find the relevant payment. 
  6. For a Payment issue or Account issue, you’ll need to select from a list of choices that best describes the issue that you have. For certain choices under Account Issue, you'll have further fields to complete.    
  7. Add a Description of the issue.
  8. Optional: Tap Add an attachment to take a photo or add one from your gallery. 

Note: Allow camera access

You need to give the Melio app access to your photos so you can scan an invoice. When prompted, tap Allow access.

  1. Tap Submit. 

Note: Completing all fields

You won’t be able to submit the form unless all fields are completed and a payment is selected for a Payment issue. 

That's it! A pop up notice will let you know that your request has been sent. We’ll get back to you within 24 hours inside operating hours.

 

Help Center

You can also find the answers you need in our help center. Browse through all the topics or use the search bar to find something more specific. You can find a link directly to the Help center in your app Settings.

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