What should I do if I lose my cell phone?

  • Updated

While losing your phone can be stressful, you won’t need to worry about the security of your Melio account. The Melio app has been designed with the safety of your money as our top priority. 

How the Melio app keeps your account secure:

  1. Biometrics including Face ID and Touch ID ensure that only you can access your account, so it's important to set them up. 
  2. The app requires you to log back in after a short time. 
  3. Two-Factor Authentication (2-FA). Your app will require an extra stage of security every so often. 

If you lose your phone, we recommend that you log into your account at melio.com and change your account password.

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