Sending a payment to a vendor without their payment delivery method in the Melio app

Don’t have your vendor’s payment delivery details or not sure how they want to receive payments? It's easy to ask them straight from the Melio app.

Here’s how: 

1. Make a payment for a new or existing bill as usual.
2. You’ll be asked how your vendor prefers to get paid. Select Let my vendor decide.

Note: Vendors verified delivery method is already chosen

If your vendor has a preferred delivery method as part of Melio’s Network or has chosen Single-use Virtual Card (SUVC) as their delivery method, you won’t be able to change it.

3. Add your vendor's email address and phone number (optional). Tap Save. 
4. In Send as, tap Continue.
5. In Deliver By, you’ll see the estimated delivery date. 

The payment deduction date is set to today by default. Tap Edit deduction date to change it, and then tap Set dates. 

6. You’ll see a note letting you know by which day your vendor needs to provide the payment details in order to get paid on time.
7. Tap Continue.
8. Complete your payment as usual. 

NOTE: How will this affect delivery time?

• Payment delivery time depends on when your vendor fills out their details. Once they do, you’ll receive an email notification with an estimated time of delivery, which is usually 5-7 days for a check and 3-4 days for ACH bank transfer.
• When submitting a payment to a vendor for the first time, it may take a bit more time to review the payment. Make these in advance to avoid any delays. 

NOTE: Does the payment details request link expire?

The link remains valid for 7 business days. If your vendor does not send their details, the payment will be canceled and your bill will be moved back into Unpaid. You’ll receive an email notification.