Once you've created a Melio account, either on the Melio App or website, signing in from the app is super simple.
Straight after sign-up or the first time you sign-in to your account, you’ll have the chance to add extra security. Depending on which device you have, you can set-up either:
- Face ID (iOS only) OR
- Touch/ Fingerprint ID
We strongly recommend setting up Face ID or Touch/ Fingerprint ID to increase app security. It also makes it easier to sign into your account, without the need to add your email and password. Melio doesn’t collect your biometric information.
Sign-in and set up Face ID (iOS only)
- Add your Company email and Password. Tap Login.
OR continue with Apple/Google.
- You’ll be asked if you want to enable Face ID. Tap Enable or Maybe later.
- If you tap Enable, you’ll need to give the Melio app access to use Face ID. When prompted, tap Allow.
Sign-in and set up Touch ID (iOS) or Fingerprint ID (Android)
- Add your Company email and Password. Tap Login.
OR continue with Apple/Google.
- You’ll be asked if you want to enable Touch/ Fingerprint ID. Tap Enable or Maybe later.
- If you tap Enable, you’ll need to touch the phone with your fingertip to give the Melio app access to use Touch/ Fingerprint ID.
NOTE: Setting up Face ID or Touch/ Fingerprint ID anytime
You won’t be asked again at log-in to set up Face ID or Touch/ Fingerprint ID. To set it up anytime, go to Settings - Security & Privacy. You can toggle Face ID or Touch/ Fingerprint ID on and off.
Two-factor authentication
When you sign in using email and password, even with Face or Touch/ Fingerprint ID, you may occasionally be asked to complete Two-factor authentication.
You’ll be sent an email with a 6-digit code. Enter the code on your mobile screen.
NOTE: When will I need to sign in again?
Your Melio app stays signed in for a short time. After this you’ll need to sign in again with your email and password, Apple or Google account. If you've set up Face ID or Touch/ Fingerprint ID, this is enough to get straight back into your account.