We're here for you whenever you want to get in touch. Take a look at the ways that you can contact Melio.
Support operating hours
Our customer support team is available Monday through Friday, 9AM to 8PM EST. Closed on Federal Holidays.
Select your plan:
Go subscribers
As a Go subscriber you can get support in the following ways:
Melio Help Center
Find the answers you need in our help center. Browse through all the topics or use the search bar to find something more specific.
Live Chat
Use live chat to talk to Melio customer support (during operating hours). Here's how to find it:
- Sign in to your Melio account.
- Click the support bubble at the bottom of the left sidebar. OR click Settings on the left sidebar. Then click Support.
3. Under Contact us, click Start a chat to open live chat.
4. Our customer support team will be there to help you.
Get in touch by submitting a request form. We’ll get back to you within 24 hours inside operating hours.
Core subscribers
As a Core subscriber, you receive priority support, ensuring faster response times when you start a live chat or send us an email. You can access support in the following ways:
Melio Help Center
Find all of the answers you need in our help center. Browse through all of the topics or use the search bar to find something more specific.
Live Chat
Use live chat to talk to Melio customer support (during operating hours). As a priority account, your requests will take precedence over those from non-priority accounts. Here's how to find it:
1. Sign in to your Melio account.
2. Click the support bubble at the bottom of the left sidebar. OR click Settings on the left sidebar. Then click Support.
3. Under Contact us, click Start a chat to open live chat.
4. Our customer support team will be there to help you.
Get in touch by submitting a request form. We’ll get back to you within 24 hours inside operating hours. As a priority account, your requests will take precedence over those from non-priority accounts.
Boost subscribers
As a Boost subscriber, you receive priority support, ensuring faster response times when you start a live chat or send us an email.
In addition to the options available to other subscribers, you also have access to phone support with our customer success associates during operating hours.
Melio Help Center
Find all of the answers you need in our help center. Browse through all of the topics or use the search bar to find something more specific.
Live Chat
Use live chat to talk to Melio customer support (during operating hours). As a priority account, your requests will take precedence over those from non-priority accounts. Here's how to find it:
1. Click the support bubble at the bottom of the left sidebar. OR click Settings on the left sidebar. Then click Support.
2. Under Contact us, click Start a chat to open live chat.
3. Our customer support team will be there to help you.
Get in touch by submitting a request form. We’ll get back to you within 24 hours inside operating hours. As a priority account, your requests will take precedence over those from non-priority accounts.
Phone support
Get a more personalized answer to your questions in real-time from a customer success associate during operating hours.
Here’s how:
1. Sign in to your Melio account.
2. Click the support bubble at the bottom of the left sidebar. OR click Settings on the left sidebar. Then click Support.
3. Under Contact us, click Request a call back to get a phone call from a customer success associate.
4. Fill in the Request a call back form.
a. Enter the phone number you want us to call
b. Select the Issue type from the dropdown list:
i. Payment issue- you’ll need to add the payment ID
ii. Account issue
iii. General issue
c. In Description tell us in detail how we can help you.
5. Click Submit request when you’re done.