You got an email that your check was returned to us via USPS. You can resolve this matter on your own. Here’s how!
Recovering your payment from the email you received
The email includes payment details like the vendor’s name, invoice number and amount. When clicking VIEW AND RESOLVE, you’ll be directed to that payment to start the recovery process.
Here’s what the email looks like:
Recover the payment from your dashboard
1. Go to Pay dashboard.
2. In your inbox, find the failed check payment. It is marked with a red label FAILED.
3. In the payment details section on the right, you can find the USPS reason why the payment failed.
4. Click Resend payment to start the recovery process.
5. Select how you want to resend the payment. There are 3 ways:
a. Switch to bank transfer (ACH).
b. Ask the vendor for their ACH details.
c. Review the address & resend the check.
NOTE: Vendor’s bank details already saved in your Melio account?
Great, the option of asking the vendor for their details is unavailable.
Your vendor will also have the option for a fast ACH if they’re eligible.
Switch to bank transfer
We recommend switching to a bank transfer. Your payment will be delivered on the same day (when it’s made until 2 pm ET / 11 am PT or the next day when made after that time).
1. Click Switch to bank transfer (ACH).
2. In Review & confirm, check the payment details. Notice the changes made under VENDOR RECEIVES.
3. Click Confirm and send payment to continue.
4. Your payment will move to the Paid tab. You can track the payment journey in the progress bar.
Ask the vendor for their ACH details
Melio lets you switch to bank transfer even when you don’t have the vendor’s bank details.
1. Click Ask vendor for ACH details.
2. Fill in vendor contact details.
3. In Review & confirm, check the payment details. Notice the changes made under VENDOR RECEIVES.
4. Click Confirm and send payment to continue.
5. Your payment will move to the Paid tab with a notice that the vendor needs to enter their details.
Your vendor will get an email from Melio letting them know you’re sending their payment.
All they need to do is:
1. Click Accept Payment in the email. They’ll be directed to the page of entering ACH details.
2. Fill in their ACH bank details.
3. Click SUBMIT AND ACCEPT PAYMENT.
That’s it. Your payment is on its way.
Here’s what the page looks like:
Review address & resend check
You also have the option to resend the check. Melio lets you review the details to make sure it will get to the right place.
1. Click Review address & resend check.
2. Check the vendor’s name. Click Continue.
3. Verify vendor’s address. Click Confirm address and continue.
4. In Review & confirm, check the payment details. Notice the changes made under VENDOR RECEIVES.
5. Click Confirm and send payment to continue.
6. Your payment will move to the Paid tab. You can track the payment journey in the progress bar.