What can I do if my single-use virtual card expires?

When a vendor receives a single-use virtual card, they have 30 days to process it. After 30 days the card expires. So, if the vendor didn’t process the card on time, you’ll be notified that the card expired. This means that your payment wasn’t completed and your vendor didn’t receive your payment.

NOTE: Both the payor and the vendor will get a reminder email.

15 days after the card was sent, both you and your vendor get a reminder email to process the single-use virtual card and to complete the payment.

How do I know that the single-use virtual card has expired?

• In Pay, the payment in your Pay inbox will be labeled FAILED.
• It’s also clearly marked in the payment details on the right side of the page.
• You'll see a message to resend the payment. 

How do I resend the payment?

You have three options to recover the payment:

• Send a new single-use virtual card.

• Change the delivery method to ACH bank transfer.

• Ask your vendor how they want to be paid (if you don’t have their bank account information).

IMPORTANT: To process the single-use virtual card your vendor must have a point-of-sale terminal. If they don’t, change the delivery method.

Send a new single-use virtual card

1. In Pay, go to the payment details.

2. Click Resend payment.

3. Click Send a new single-use card when asked how you’d like to resend the payment.

4. Review the payment details. Click Confirm and schedule payment to continue.

NOTE: The estimated delivery date is updated to 30 days from resending a single-use virtual card.

5. That’s it, your new single-use virtual card is on its way to your vendor.

You’ll get an email notification with the details of the payment.

 

Change the delivery method to ACH bank transfer

1. In Pay, go to the payment details.

2. Click Resend payment.

3. Click Switch to bank transfer (ACH) when asked how you would like to send the payment.

4. Review the payment details. Click Confirm and schedule payment to continue.

NOTE: The estimated delivery date is updated to either the same business day or the next business day (depending if the payment was made before the cutoff on that day).

5. That’s it, your payment is on its way to your vendor.

You’ll get an email notification with the details of the payment.

 

Ask your vendor how they want to be paid

1. In Pay, go to the payment details.

2. Click Resend payment.

3. Click Ask vendor how they want to get paid when asked how you would like to send the payment.

4. Fill in your vendor’s email and mobile number. Click Submit and continue.

5. Review the payment details. Click Confirm and schedule payment to continue.

NOTE: The estimated delivery date depends on your vendor’s response.

6. That’s it, your payment is on its way to your vendor.

You’ll get an email notification with the details of the payment.

Your vendor will also get an email notifying them that you sent the payment.