You just finished selecting all your bills for a batch payment and hit the schedule payment button but got an error message.
Let’s find out what can cause this and how to fix it.
- Follow these steps for domestic batch payments (within the US and Puerto Rico).
- Follow these steps for international batch payments.
Domestic payments
There are two reasons for an error message:
1. Missing delivery method
This may be the first time you’re paying this vendor and haven’t finished setting up their preferred delivery method.
Here's how to solve this:
a. In the Delivery method column, click Add method.
b. Select a delivery method for this vendor.
c. Fill in the details depending on the selected delivery method.
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For ACH bank transfer - vendor’s account number and routing number.
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For paper check - vendor’s address.
2. Missing industry when paying using AMEX
There are certain industries where an American Express credit card payment is not accepted.
Here’s how to solve this:
- In the Schedule bill payments screen, hover over the warning sign.
- You’ll see the following note: Verify your vendor's industry is approved by AMEX.
- Click Verify.
3. Select the vendor’s industry category from the dropdown list.
NOTE: Vendor's industry is not approved by AMEX.
If the vendor’s industry isn’t in the approved industry list, click the small black down arrow next to the warning sign and select another payment method.
4. Click Save.
International payments
When this warning sign appears next to the Delivery method, it means you haven’t entered the purpose of the payment.
Here is how to solve this:
1. In the Schedule bill payments screen, hover over the warning sign.
2. You’ll see the following note: Some of the required details are missing for this international payment.
3. Click Add details.
4. Fill in the purpose of this payment and click Save.
