What does my vendor see when I request their payment delivery details?

How Melio asks your vendors for their payment delivery details.

There are two ways to allow your vendor to choose how they'd like to get paid and fill out their payment information.

1. Through the vendor details in the "Contacts" section:

If you sent your vendor a request to add their payment information through their vendor information in the "Contact" section, (see this article to learn how) and not as part of the payment flow, they'll receive the following email:

(in this example, your company's name is John's Cookies)


They'll then be directed to melio.com to select if they'd like to receive bank transfers or paper checks, and add their payment information - either a physical address or ACH details.


2. Through the payment flow:

When selecting how a bill payment will be received by the payee (what we call the delivery method), many Melio users choose to ask vendor for payment details.


Once you enter and submit your vendor’s email address, they’ll receive an email with a summary of the payment with a message instructing them on how to securely receive the payment. 


(in this example, your company's name is John's Cookies)


Once they click on the email, they’ll be asked to enter the details of the bank account where they’d like to receive your payment or their address for sending a check.


No matter how you choose to request your vendor's information - once they entered and submitted, the payment will be scheduled and the payment's estimated delivery date in your dashboard will be updated. Their payment delivery details will also be available for your future payments just by selecting this vendor when you schedule the next payment.


As always, if you have any questions, reach out to our support team at support@meliopayments.com.


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