What can I do if I don’t have my vendor’s payment delivery details?

  • Updated

Don’t have your vendor’s payment delivery details or not sure how they want to receive payments? Melio makes it easy for you to ask your vendor for their payment details, so they can get paid exactly how they want. 


A few Important notes to consider:

  • Payment delivery time depends on when your vendor fills out their details. Once they do, you’ll receive an email notification with an estimated time of delivery, based on typical delivery timelines.
  • When submitting a payment to a vendor for the first time, we may need a bit extra time to review the payment. Schedule these in advance to avoid any delays.


Does the payment details request link ever expire?

The link remains valid for 7 business days. If your vendor does not send their details, the payment will be canceled and your bill will be moved back into your inbox. You’ll receive an email notification.


What if I've previously made a payment to the vendor, and already filled out the payment details?

No worries! you can still send them a request to choose how they'd like to get paid. 

The vendor’s response will be saved for future payments and automatically edited if needed.


There are two ways to ask your vendor for their payment details. 

  1. When scheduling a payment 
  2. From the Vendors tab.


Ask vendor for their payment details when scheduling a payment: 

1. Start scheduling a payment

2. When asked how your vendor would like to receive payment, select Not sure? Let the vendor choose.

how your vendor would like to receive payment, select Let the vendor choose.png


3. Enter your vendor’s business email address, then click Save and continue.

Enter your vendor business email address.png


4. Choose when you want the payment to be deducted. Click Continue

You’ll see a note under the payment deduction date letting you know by which day your vendor needs to provide the payment details in order to get paid on time.

select a deduction date.png


5. Continue scheduling the payment as usual.

Your vendor will get an email asking them how they’d like to accept the payment. Learn more about what your vendor sees.


Ask vendor for their payment details from Vendors:

1. Click Pay in the left sidebar.

2. In the Vendors tab, find the relevant vendor and click it’s name.

3. In the vendor’s details page, scroll down to Delivery methods.

4. Click Send request.

Delivery methods- Ask vendor for payment details- Send request.png


5. If we don’t have your vendor’s email you’ll see this popup message. Enter their email and click Send request

Enter vendor email address.png


That’s it! Your vendor will get an email with instructions on how to securely receive the payment. The message will include your details so they easily recognize who it’s from.




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