Why was my payment denied?

  • Updated

There are a few reasons you may have been denied by our risk and compliance team.

It likely falls into one of the 3 categories below:

  • Non-business transaction: Melio is only authorized to transfer payments between businesses so we can't process it if either side of the transaction is a personal account.
  • Fraud risk: After performing a thorough background check, we've identified a risk of fraud.
  • Unverified: Your business may not have enough information about it publicly available, restricting our ability to verify its legitimacy.



Have any questions or think your payment was denied by mistake? Let us know here.

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