How to cancel a scheduled payment?

  • Updated

You can easily cancel scheduled payments right up to the day they're scheduled to start processing. 

Note that if the payment has already been collected, you’ll need to contact our payment operations team to cancel it.


Here's how to cancel a payment:

1. Sign in to your Melio account. 

2. Click Pay in the left sidebar.

3. Go to the Payments tab.

4. Find the payment you want to cancel. It is labeled Scheduled.

Note: The difference between Scheduled status & In progress status.

You can cancel the payment up until it’s processed, at this stage it is labeled “Scheduled”. When the status changes to “In process”, you can no longer cancel it. If you want to cancel a payment that’s in progress, you’ll need to contact our payment operations team.

5. Click View payment.

payments tab- schedule sub-tab- Find the payment you want to cancel.png


6. In Payment summary on the right, click Cancel payment.

Payment summary- cancel payment.png


7. In the warning message, click Cancel payment to confirm.

warning message- cancel payment.png


That's it - the payment is deleted from your Payments tab.

You'll receive an email notification that your payment has been canceled.


After the scheduled payment has been canceled

The bill then returns to the Bills tab and will also appear in the Vendors tab. You can reschedule, edit, mark it as paid or delete it.



Have any questions or need help canceling a scheduled bill? Let us know here.

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