What if my customer doesn't want to pay with a single-use virtual card?

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Melio allows customers to pay any way they want, and vendors to get paid the way they want. It's important to note that a single-use virtual card is a delivery method.

It's a way vendors can receive a payment (a single-use virtual card looks like a regular credit card and is processed the same way).

IMPORTANT: To process the single-use virtual card, the vendor must have a point-of-sale terminal.

Learn more about Melio’s single-use virtual cards

Currently, customers aren’t able to select a single-use virtual card as a payment method.

What does this mean for my customer?

This means that your customer cannot pay you with a single-use virtual card. This delivery method has zero effect on the way they’re making a payment with Melio.

Your customers can keep making payments the same way they did before. They can choose between Melio’s offered payment methods - ACH bank transfer, debit card, or credit card.

The only thing that has changed is the way you as the vendor receive the payment from Melio.

Your customers will be informed that you are now accepting payments via single-use virtual card when scheduling their first payment after you opt in.

Here’s what your customer’s email looks like:


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